Digital remote support solutions
Downtime of complex machines and plants is a major problem in industry and costs 45 billion euros annually. If a machine breaks down, production cannot continue, critical logistics processes come to a standstill and money is burned. When a machine stops, immediate troubleshooting is the most important thing to ensure production. This process is often still handled in a very analog way via telephone, eMail or on-site visits.
With Process Insights GO we offer a digital remote support platform for industrial services to reduce downtime, save service costs and thus ensure the effectiveness and quality of our customers’ processes.
Process Insights GO
Plant operators and service technicians can connect with our service experts to ensure fast communication remotely. Whether via desktop PC, cell phone or smartglass, Process Insights GO is a service solution that provides fast and effective support to reduce downtime and increase overall plant effectiveness.
From the occurrence of the problem to the filing of the developed solution, the efficient solution bundles all service communication on the platform, making it transparent and documentable. With Process Insights GO, our knowledgeable service experts can resolve a wide range of customer concerns, from simple software and hardware issues to complex application issues. Often, issues can be resolved without the delay or expense of an on-site visit.
We offer all services remotely wherever possible and beneficial to our customers.